Head of customer experience Adam Nason said that over recent months many Goulburn Valley residents had experienced first-hand the consequences of extreme weather, from rising floodwaters impacting critical power infrastructure, to strong winds bringing down massive trees over powerlines.
How to prepare for a power outage
• Look after your health — particularly if you rely on life support equipment and need a back-up plan.
• Stay connected — by having mobile phones and laptop computers charged to stay in touch with family and friends.
• Have back-up energy ready — such as batteries, lamps and barbecues, and have your esky ready.
• Stay up to date — visit Powercor’s website to choose your preferences for getting notifications from Powercor about power supplies.
“While extreme events can happen at any time of the year, it’s more likely in summer when storms, lightning, high winds and heat can lead to power outages,” Mr Nason said.
“Power outages affect everyone differently. Cars being trapped in garages with an electric door is a common challenge we hear. Phones running out of charge and frustrations with trying to keep the family entertained without devices is another.
”We know it can be incredibly inconvenient, so we encourage everyone to make preparing for power outages part of your emergency plan.”
Throughout the year, Powercor has been speaking with local communities to listen and understand what they need during major emergency events.
“We have incorporated some of their feedback as well as some of the lessons learnt during recent major events to improve how we update communities during emergencies,” Mr Nason said.
“This includes improving our estimated restoration times, and developing and deploying our first Mobile Engagement and Response Vehicle that is equipped to support communities impacted by extended outages. During the recent flooding events, we used MERV at relief centres to assist residents who had evacuated from their homes.”
This summer, specialised bushfire mitigation safety devices, known as Rapid Earth Fault Current Limiters, will be operating in 21 locations across the Powercor network, covering about 17,800km and supporting almost 300,000 customers.
“Our safety devices are operated on more sensitive settings during summer and on Total Fire Ban Days to minimise fire starts and keep communities safer,” Mr Nason said.
“Outages on these days may take longer to restore, as our crews are required to patrol the lines after each fault.”
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